Glossary of Terms

Application Programming Interface

Workflow where items are shipped to The RealReal for authentication before customer delivery

A collection of items from a vendor

The user providing the goods for purchase

Workflow where items are shipped directly from vendors to customers. Not supported yet.

Shipping across international borders; requires customs documentation

Return Merchandise Authorization

Return to Vendor

Stock Keeping Unit

Product category classification

A set of webpages accessible to the vendor on The RealReal website. Must be accessed by signing in as a vendor user and navigating via the Account icon

Refers to items not housed in The RealReal warehouses prior to purchase

HTTP callback for real-time event notifications

An item that has been uploaded, but validation has not yet begun.

When an item is first created, its status is set to 'pending' until it can be reviewed internally. When a rejected item is re-submitted, the item will return to the pending status.

An item's status goes from 'pending' to 'approved' after it has been reviewed internally and given the green light to be launched to the site. It will remain 'approved' until either removed from site by the vendor or sold out.

An item can be rejected by our internal team for a number of reasons, but the reason will always be included in the item's rejection notification. Some examples include: image format or styling, pricing, or an attribute needing to be updated.

An item that has been deleted. Vendor SKUs for deleted items can be reused.