The Real Real

Support

For API-related issues or questions, please contact: VendorAPISupport@therealreal.com

When Contacting Support

When reporting issues or requesting assistance, please include:

  1. Error Information

    • Timestamp of the error
    • Request endpoint and method
    • Request payload
    • Error response
    • Your client ID (with sensitive details removed)

  2. Environment Details

    • API environment (staging/production)
    • Client/library being used
    • Any relevant code snippets

  3. Steps to Reproduce

    • Clear steps that led to the issue
    • Expected vs actual behavior
    • Frequency of the issue

This information helps us investigate and resolve your issue more quickly.